Boutique Manager (Luxury Watches)

Luxury - Moscow, RU
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The Client

The client of Acteon has made precision an art form in its own right, balancing skills and artistry with sophistication and aesthetic finesse. In keeping with the inventive spirit initiated by its founder, the artisans of the Manufacture create collections that have been at the forefront of fine watchmaking.inter leisure.

The position

Boutique Manager is directly responsible for:

  • Boutique sales, margin and direct costs
  • Implementation of Boutique Marketing Plan
  • Management of Boutique operations and Staff
  • Attract and develop VIP clients

Sales and margin:

  • Developing the turnover of the Boutique in accordance with the retail strategy
  • Meeting the turnover targets set by the Brand Management
  • Respecting discount policy

Boutique:

  • Take part in boutique further development
  • Representing the brand inside and outside the Boutique:
  • Responsible for the standard of welcoming & handling the clients (In the Boutique, on the phone, by mail)
  • Responsible for appearance and maintenance of the Boutique

Managing the operation of the Boutique:

  • Responsible for the stock & inventory
  • Accuracy compared with theatrical stock in line with the financial and retail procedures
  • Maintain the stock in a first choice condition
  • Sale of discontinued products in line with a price or incentive policy set by the Brand
  • Responsible for the cash register (Compliance with procedures and with legal, fiscal and customs regulations)
  • Implement daily and monthly reporting according to the company rules
  • Ensure the respect of all procedures and company policies

Managing the Boutique team:

  • Monitoring the appearance and behavior of each person of the Boutique
  • Coaching the team to reach individual and collective objectives
  • Coordination and motivation of the team (daily & monthly meeting, training, etc.)
  • Giving advice for setting annual and monthly turnover targets
  • Distribution of tasks and ensuring the salespersons’ versatility
  • Ensure the security procedures are strictly met

Clients:

  • Satisfying customers
  • Providing top boutique service with the team
  • Proving best service during sales (listening, advising) and after-sales service
  • Building a long term relationship with customers
  • Taking care (personally) of VIP clients

Managing the development of the clientele of the boutique:

  • Development of a qualified customers database
  • Development and Enhancement of VIP client database and follow-up
  • Developing and implementing marketing relationship action plan
  • Constantly growing new clientele

The Candidate

  • Higher education
  • Fluency in Russian, English is a must
  • Extensive management experience in retail luxury environment, preferably watches/jewelry
  • Strong sales and negotiation skills
  • Excellent interpersonal skills with the ability to cultivate good working relations with staff and consumers
  • Excellent communication skills, both written and verbal
  • Leadership
  • Strong emphasis on organization

Perks of the Job

R

Competitive salary

R

Medical Insurance

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Office

Acteon LLC
Bersenevskiy pereulok, building 2, entrance 1
5th floor by lift, Office 404
Krasniy Oktyabr, 119072 Moscow

      

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