The position

Boutique Manager is directly responsible for:

• Boutique sales, margin and direct costs
• Implementation of Boutique Marketing Plan
• Management of Boutique operations and Staff
• Attract and develop VIP clients

Sales and margin:

• Developing the turnover of the Boutique in accordance with the retail strategy
• Meeting the turnover targets set by the Brand Management
• Respecting discount policy

Boutique:

• Take part in boutique further development
• Representing the brand inside and outside the Boutique:
• Responsible for the standard of welcoming & handling the clients (In the Boutique, on the phone, by mail)
• Responsible for appearance and maintenance of the Boutique

Managing the operation of the Boutique:

• Responsible for the stock & inventory
• Accuracy compared with theatrical stock in line with the financial and retail procedures
• Maintain the stock in a first choice condition
• Sale of discontinued products in line with a price or incentive policy set by the Brand
• Responsible for the cash register (Compliance with procedures and with legal, fiscal and customs regulations)
• Implement daily and monthly reporting according to the company rules
• Ensure the respect of all procedures and company policies

Managing the Boutique team:

• Monitoring the appearance and behavior of each person of the Boutique
• Coaching the team to reach individual and collective objectives
• Coordination and motivation of the team (daily & monthly meeting, training, etc.)
• Giving advice for setting annual and monthly turnover targets
• Distribution of tasks and ensuring the salespersons’ versatility
• Ensure the security procedures are strictly met

Clients:

• Satisfying customers
• Providing top boutique service with the team
• Proving best service during sales (listening, advising) and after-sales service
• Building a long term relationship with customers
• Taking care (personally) of VIP clients

Managing the development of the clientele of the boutique:

• Development of a qualified customers database
• Development and Enhancement of VIP client database and follow-up
• Developing and implementing marketing relationship action plan
• Constantly growing new clientele

The Candidate

• Higher education
• Fluency in Russian, English is a must
• Extensive management experience in retail luxury environment, preferably watches/jewelry
• Strong sales and negotiation skills
• Excellent interpersonal skills with the ability to cultivate good working relations with staff and consumers
• Excellent communication skills, both written and verbal
• Leadership
• Strong emphasis on organization