ACCOUNT COORDINATOR/ CLIENT SERVICE SPECIALIST

The Company: 

The client of Acteon is a leading disc and digital solution provider. Due to their active development in Russia, they are looking for an Account Coordinator for their Customer Service department.

The Job:

The Account Coordinator processes purchase orders on behalf of his/ her allocated clients, maintaining consistently high standards of accuracy and efficiency to ensure the customers receive their products in accordance with the service level agreement.

• To process orders received from allocated customers and deal with any related enquiries.
• To communicate order status to the customer following liaison with the Integrated Planner.
• To establish and develop the relationship with the client to make sure they receive the highest level of satisfaction.
• To ensure reports requested by the customer are supplied in accordance with the Service Level Agreements and ‘exception’ reports are supplied as requested.
• To support colleagues within the department as and when workload requires.
• Administration of the customer account, maintain client files, process customer complaints, check sales invoices, issue credit/debit notes, receive and process media and artwork.
• Off-site meetings with clients as appropriate.

Requirements:

• One to two years order processing experience.
• One to two years customer service experience incl. International Accounts
• One to two years import handling experience
• Proficient with Microsoft Office, 1C UPP and experience with Lotus Notes.
• Possess a confident telephone manner whilst communicating with customers.
• A team player who is always willing to support colleagues.
• Accurate, diligent, proactive, self-motivated, focused, and reliable.
• The ability to work un-supervised. 
• The ability set priorities.

Package:

• ability to develop within a stable western company
• solid fixed salary
• company benefits
• dynamic, young team