ACCOUNT COORDINATOR/ CLIENT SERVICE SPECIALIST

IT- Moscow, RU
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The Company: 

The client of Acteon is a leading disc and digital solution provider. Due to their active development in Russia, they are looking for an Account Coordinator for their Customer Service department.

The Job:

The Account Coordinator processes purchase orders on behalf of his/ her allocated clients, maintaining consistently high standards of accuracy and efficiency to ensure the customers receive their products in accordance with the service level agreement.

  • To process orders received from allocated customers and deal with any related enquiries.
  • To communicate order status to the customer following liaison with the Integrated Planner.
  • To establish and develop the relationship with the client to make sure they receive the highest level of satisfaction.
  • To ensure reports requested by the customer are supplied in accordance with the Service Level Agreements and ‘exception’ reports are supplied as requested.
  • To support colleagues within the department as and when workload requires.
  • Administration of the customer account, maintain client files, process customer complaints, check sales invoices, issue credit/debit notes, receive and process media and artwork.
  • Off-site meetings with clients as appropriate.

Requirements:

  • One to two years order processing experience.
  • One to two years customer service experience incl. International Accounts
  • One to two years import handling experience
  • Proficient with Microsoft Office, 1C UPP and experience with Lotus Notes.
  • Possess a confident telephone manner whilst communicating with customers.
  • A team player who is always willing to support colleagues.
  • Accurate, diligent, proactive, self-motivated, focused, and reliable.
  • The ability to work un-supervised. 
  • The ability set priorities.

Package:

  • ability to develop within a stable western company
  • solid fixed salary
  • company benefits
  • dynamic, young team

Office

Acteon LLC
Bersenevskiy pereulok, building 2, entrance 1
5th floor by lift, Office 404
Krasniy Oktyabr, 119072 Moscow

      

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