TRAVEL RESERVATIONIST (INTERNATIONAL LEADING COMPANY)

HORECA - Moscow, RU
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The Company:

The client of Acteon is a prestigious hospitality organization with a head-quarter in US, represented in more than 80 countries. Delivering high standard services to their clients and focusing on innovation, relationships and integrity; their activity is growing very fast in Russia. Due to this development there is the need of a new Travel Reservationist.   

The Role:

  • Answering incoming calls and emails from various clients and provide information to secure a hotel reservation
  • Delivering high level of communication based on global company standard
  • Providing exceptional customer service
  • Ensuring cost effective measures are applied when processing the reservation (telephone/written correspondence)
  • Responding to e-mails from customers in a professional and timely manner
  • Offering assistance with additional services that generate incremental revenue
  • Making outbound phone calls/send emails that will solicit new business, promoting new offers/programs and allow our customers base to increase
  • Following up on a timely basis with requests, courtesy holds or other bookings that cannot be automatically confirmed

The Candidate:

  • Higher education
  • 1 years telephone experience preferably in the travel industry and / or in a concierge company
  • Excellent communication skills
  • Strong interpersonal skills. 
  • Problem solving skills and ability to make good decisions
  • Good knowledge of geography
  • Good knowledge of Word, Excel
  • Fluent English with intelligent Russian

Perks of the Job

R

Competitive salary

R

Health insurance

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Office

Acteon LLC
Bersenevskiy pereulok, building 2, entrance 1
5th floor by lift, Office 404
Krasniy Oktyabr, 119072 Moscow

      

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