The Position

Employment function of Sales Agent in the Agency is the direct sale of tours operator (B2C).

A. Work with the client at the pre-sale service stage:
– work with incoming/outgoing calls/e-mail;
– advising clients with terms of booking tours, terms of contracts and payment for tours, additional services;
– resolution of conflict and non-standard situations related to the booking, payment, check-in of the client to the hotel, as well as in other cases;
– receiving feedback from the customer;
– work with outgoing calls/e-mail (hotels, transport);
– communication with clients in the Chat on the company’s website;
– customer acquisition in the office of the Agency (tea, coffee, offer brochures, etc).

B. Booking of the tour:
– calculation of the tour;
– booking a tour in the local booking system, booking tickets, transfers, additional services;
– printing the agreement, voucher, checking of the client’s personal data, list and cost of services;
– formation of medical insurance policy for the client;
– organization of signing of the contract by the parties;
– cancellation, change of booking conditions in accordance with the terms of the contract.

C. Maintaining contact with customers to strengthen loyalty:
– customer support during travel;
– contact with the client after the trip;
– discussion of possible options for the next customer vacation;
– invitation to the event organized by the company for clients (by e-mail or by phone);
– receiving feedback from the client after the presentation of the new product;
– informing customers about new services, promotions;
– work with the claims of Clients.

The Candidate

– Higher professional education (education in “Service and Tourism” is an advantage);
– Experience in the tourism or hotel business, or in the sales of a tourism product for at least one year (experience in tourism and hospitality premium B2C segment, as well as knowledge of the product is an advantage).
– Additional education and skills in sales and communication technology are welcome;
– English not lower than “Upper Intermediate” (French as a plus).